Refrigerator - Runs But Is Not Cold Enough
If the refrigerator is not running
Check to see if there is power to the refrigerator. Make sure the plug is properly seated in the socket and the temperature control is turned to the "on" position.
If “0F 0F” appears on the display, the refrigerator is in DEMO MODE. To exit Demo Mode for controls on the outside of door, Press and Hold the Energy Saver and Adjust Freezer buttons at the same time for 3 seconds. To exit Demo Mode for controls inside the Fresh Food Compartment, Press and Hold the Ice Off and Freezer buttons at the same time for 3 seconds. You will hear a beep and “0F 0F” will no longer be displayed. Adjust Refrigerator and Freezer temperature to the desired settings. Allow 24 hours for temperatures to stabilize.
If the refrigerator is running and not cooling or not cold enough:
Several factors may influence the temperature. Try the following:
If the refrigerator has just been serviced, it could still be in a diagnostic mode. Please disconnect power to your refrigerator for 30 seconds and this should clear the control panel. The refrigerator should now cool normally.
Check the temperature control settings.
For Dial or Digital Readout Models, adjust your temperature control by one number higher for a cooler temperature setting.
For Actual Temperature Readout Models, adjust your temperature control by one degree lower for a lower temperature setting.
If this is a new unit and the controls have been set properly for 24 hours but the unit is still warm, you may need to schedule service. Schedule service online.
Allow about 24 hours for the unit to cool down and stabilize after initial installation.
Make sure that both the refrigerator and freezer contain a reasonable food load. Closed containers of water, food or non-perishables will help to stabilize the temperature. This is because the items in the refrigerator absorb the cold, and actually work to help the refrigerator maintain a steady temperature, in much the same way that ice cubes keep a drink cold. When you open the refrigerator door, the cool air rushes out and warm air rushes in. The more items in the refrigerator, the less cool air is needed to keep the refrigerator cold. Therefore, when you close the door again, the refrigerator returns to a stable temperature more quickly.
Make sure refrigerator and freezer doors can close and can properly seal.
Make sure the back wall of the freezer does not have an ice build-up.
Check for large items, such as trays, platters, food items (like pizza boxes), and ice behind the ice bin that may interfere with door closure.
Top-Freezer Models: If the doors do not close on their own when partially opened, you may need to adjust the leveling legs or rollers so that the front is higher than the back. Keep adjusting the level until the door closes on its own when you open the door halfway (45 degree angle).
Make sure door gaskets are sealing properly.
Check to see if large containers are placed against the back wall of the refrigerator. The large containers in back may block the flow of cold air and adversely affect the temperatures in the refrigerator. Move the tall items so they don't block the air flow.
Check to see if the condenser is dirty. (To minimize the possibility of electric shock, unplug the appliance before attempting any maintenance or cleaning.) When the condenser coils get dirty, the sealed system does not operate as efficiently.
NOTE: Not all refrigerators have condenser coils in a location that can be cleaned by the consumer.
Be sure the refrigerator is installed in an area where the temperature will not go below 60°F (16°C) or exceed 110°F. Your refrigerator my not cool normally if installed outside of these temperature ranges.
Verify that the refrigerator has proper air clearance. In general, at least 1 inch of clearance is required on each side, top and back of the refrigerator. Clearance requirements may vary model to model. Please consult your owner’s user manual for specific requirements. Download a free copy of the Owner's Manual and/or Installation Instructions.
Make sure the interior lights are going off when the doors are closed. To check on most models, close the door slowly. The light should go out when the door opening is reduced to approximately 1 inch. If the light stays on, it may produce heat that affects your refrigerator temperature.
If the refrigerator door is misaligned, the light will stay on. If the light stays on, your refrigerator will not cool properly. Adjust refrigerator doors.
Your refrigerator may be in its Defrost Cycle.
If the above items do not fix the issue, you may need to schedule service. Schedule service online.
MAKE SURE YOU LEAVE THE UNIT PLUGGED IN UNTIL THE TECHNICIAN ARRIVES. This is to insure that the symptoms will not disappear.